Vert-Age Dialer(Conatct Center Solutions)

A Predictive Dialer Software is an automatic telephone dialing system that manages and increases the amount of outbound calls an organization makes per day. The main function of this offering is to reduce the time spent by agents requesting the prospects by making it the responsibility of the technology used.

Predictive Dialer Software helps reduce call center agent time and keeps phones ringing to boost employee efficiency. Making use of different algorithms, predictive dialer software considers which agents are available at the time and best suitable for each call, then dials out so agents have a steady stream of calls without having to dial each number manually.

Predictive Dialers have long been the object of heated debates between telemarketers and call centers on one side who love the technology for its productivity gains and consumers on the other who detest it for the dead air and silent calls it brings on with it. Every year the call center industry spends thousands of dollars and capital buying expensive equipment with Predictive Dialer Software capabilities.